We want you to be 100% satisfied with our service and merchandise. All of our items carry a 14 day money back guarantee as long as they are returned in the same mint condition as received. If you do not wish to keep the undefective item, you must return it at your shipping expense for a refund of the purchase price (you get full credit for merchandise, but not shipping cost). If you return merchandise that originally qualified for free shipping, you will be credited the purchase price less the shipping costs that were incurred on the original shipment. Items returned after 14 days will be subject to a 25% restocking charge. Special order items that are not listed on our website, will not be returnable.
If an item arrives broken, we will be happy to replace the item at no cost to you. Please let us know immediately when an item has arrived broken. We need this information to properly make a claim with UPS. All packaging must be saved and photographed. If too much time has allotted and the breakage has not been reported, we will not be able to make a claim, making it hard for us to provide you with a replacement. We cannot accept in any way claims for breakage or shortage more than 3 days after the date of delivery.
We cannot accept refunds or exchanges of personalised or location items made to your specification.
How do I return goods?
1. Ordering customer name, if different to your own
2. Email and telephone contact details
Please make sure you send any returns via a ‘Signed For’ service and retain your proof of postage for your own peace of mind. I cannot be held responsible for postal losses.
Address for returns:
Returns Department, Flat 1 Manor Road, Heath Gardens, Halifax, West Yorkshire. HX3 0BD.
How long might a refund take?
Upon receipt of such items we will action a refund via Paypal. Paypal will then inform you that the refund has been made. Depending on the credit card/debit card used for the transaction the refund will take between 1-7 days. The card or Paypal account used for the purchase will be credited with the cost of the goods minus any delivery charges (exceptions may apply).